Customer is at the centre of everything done by Amman India and Amman Academy is no exception to this. As an organisation, the emphasis is to enhance customer productivity since customers are not merely buyers but the company’s partners in business. All the training programs and academy outcomes are in sync with the slogan “Productivity Partnership for a Lifetime”.

Besides technical training, the training modules also include soft skills such as customer engagement and escalation handling. The company trains its users and support team members to think from the customer’s point of view.

Target audience for training
The academy provides training to a wide array of people such as customer representatives, operators, technical supervisors, technicians, maintenance supervisors, electricians, project monitoring cell and so on. The training modules are tailored to each category of people and aim to fully equip them on their areas of work.

Ammann engage closely with the project monitoring cell to apprise them of global best practices so that they are kept abreast of the latest developments and machinery. This is an attempt to put India on a global road map in terms of using the latest technology in the construction industry.

Training operators, customers, and dealers
The training modules are tailored to suit each job category. Typically, the training modules to operators, customers and dealers include topics such as technical training, “dos and don’ts,” application engineering, productivity measurements, project monitoring, quality improvements in the road construction process and the latest technology trends.

Going the extra mile, the company also train on possible pitfalls in project execution and educate on how to pro-actively avoid such situations. For example, the company trains the operators and customers on pro-active maintenance of their machinery compared with the standard “break-fix” approach. This initiative goes a long way in timely and flawless execution of the project for customers.

The training scope includes skilling people of India. The company collaborates with the Infrastructure Equipment Skill Council and work towards enhancing the availability of skilled people on-ground.

Moreover, as a responsible corporate citizen, Ammann do offers training programs beyond its user-sponsored operators. There are certificate programs, open to all, for various levels – Basic, Advanced and Expert.

For more information, please visit www.ammanindia.com