Messer is a pioneer in the thermal cutting machine industry with over 123 years of experience. It started as an Oxy torch business in 1898 and has grown into a multi-billion business conglomerate worldwide. Messer strives to be ahead of the market by focusing on excellence and innovation, which drives them to be pioneers in emerging technologies in metal cutting.

How has Messer diversified its product range beyond oxyfuel and laser-cutting machines?
Recently, the demand for Laser cutting machines has been growing. Messer has developed Gantry and Unitised laser machines, making them the only international company to offer complete thermal cutting solutions with all three technologies.

Apart from Oxyfuel and Laser cutting range, we have diversified into value-added products like Plate Processing machines, cutting processes combined with machining processes like drilling, milling and tapping to provide a complete component on the machine.

Messer’s focus on excellence, innovation, and value-driven relationships with its customers has allowed it to continue pioneering the thermal cutting machine industry for over a century.

How do you anticipate and prepare for changing customer preferences and priorities?
Customers worldwide expect high product quality, delivery speed, service excellence, and reasonable pricing. Customer preferences and priorities are rapidly changing in today’s volatile and uncertain market and economic conditions. As a result, we must be fully prepared to tackle these challenges head-on. Our close collaboration and rapport with customers make it easy for us to anticipate and prepare for them.

Most of our competitors focus on product and technology innovation, but their service networks need to be improved. In particular, most imported machines come with little or no after-sales support. Our well-positioned and well-trained countrywide service network gives us a significant advantage.

Similarly, most clients aim to increase plant productivity while keeping costs low. In addition to our superior product quality, our after-sales support, including visual and virtual service and IoT based solutions, plays a crucial role in achieving higher productivity. This is an area where most players are currently lacking.

Can you tell us about the support system and processes to upgrade your services and develop innovative solutions continually?
As a global solution provider, our continued success has been challenging. We prioritise creating a robust support system, including R&D, application engineering, product management, and solutions management, to upgrade our services continually.

Our R&D team is committed to developing innovative Industry 4.0 and IoT solutions, enabling us to stay ahead of the curve. As the global leader in plasma and oxyfuel cutting machines, we maintain consistent quality regardless of whether they are manufactured in India, America, or China.

Although we pioneered laser cutting in 1970, we refrained from producing it due to market readiness. However, we entered the laser business in 2011 and now offer products that can compete with industry leaders.

What distinguishes your Plasma/ Oxyfuel machines from competitors? Can you share any success stories from industries that have used your machines?
Our machine has its aggregates. That means other than Laser and Plasma resonators and the Motors, all aggregates on our machine are our products. That makes us the real OEM – not integrators. Regarding Plasma/Oxyfuel machines, we have several technological advantages over competitors, resulting in highly productive, reliable, and cost-effective machines. Our strong application experience includes a windmill, yellow goods, shipbuilding, transmission towers, beveling, and others, producing accurate, high-quality parts at minimum cost. We provide optimum solutions for clients seeking increased productivity.

We provide customised Bevel solutions for Unitised and Gantry-type Laser machines to meet the specific needs of our clients. Our Laser machines are also available in combination with Plasma cutting. They offer features and benefits comparable to those of industry leaders but at a more affordable cost. Additionally, our Laser machines are easily integrated with automation solutions like Auto sheet loading and unloading and sorting and storing finished parts.

What are your goals for the Plasma, Oxyfuel, and Laser cutting industries and automation and IoT solutions?
Our guiding philosophy is constantly innovating and upgrading products to meet customer needs while providing the best support at minimum cost to make them more competitive. We strive to be the technology and market leader in Plasma and Oxyfuel cutting and a significant player in the Laser business. We aim to provide the best Automation and IoT solutions in the Thermal cutting industry.

For more details visit: https://in.messer-cutting.com/