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Home » RCMME » Our best-in-class TQM practices help us offer improved services

Our best-in-class TQM practices help us offer improved services

By | December 8, 2022 2:31 pm SHARE

Our best-in-class TQM practices help  us offer improved services
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RSB has significant experience spanning over a decade in the export business. The services and the efforts are reflected in the faith our multinational customers repose in us. Today, RSB is serving as a single-source supplier to many customers and managing their complex requirements concerning quality, cost, and delivery.

We are a pioneer in manufacturing construction equipment aggregates in India, with three state-of-the-art manufacturing facilities at Jamshedpur, Dharwad, and Chennai, and one is being shortly commissioned at Sri City, Telangana. It is a preferred source for construction equipment OEMs, says Nishit Behera, Executive Director, Business Development & Strategy at RSB Group.

What kind of construction equipment aggregates do you offer for the construction and mining industries?

We’re largely contributing to major precision and heavy fabrication machine components for excavators such as the main frame, chassis, boom, arm, bucket, front end loader such as the front and rear frame, lift arm, and BHL, track type tractor, paver equipment, etc. for infra, irrigation, farming, and large excavators used in mining. We have a leading global portfolio of clients—Tata Hitachi, Kobelco, Komatsu, JCB, Caterpillar, etc.—to whom we supply aggregates.

Our product range and specifications include:

Hydraulic Excavators: (Range 2 MT to 120 MT)—Main Frame, Track Frame, Arms, Booms, Buckets, H-Link, etc.

Backhoe Loaders: (76 HP to 90 HP);

Chassis, Boom, Arm, Slider Frame, Front Axle, Loader, Hoe Bucket, etc. Front End Loader: (Range: 3–5 MT);

Front frame, rear frame, lift arm, loader bucket, oscillation cradle, dump lever, links, etc.

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How do you assess the need to upgrade your industrial product line or obtain maximum precision?

We have a robust TQM in the place where continuous improvement is embedded. We upgrade the range with our in-house dedicated technical expertise, injecting the latest design and development based on field feedback in rock, quarry, and mining sites. We also proactively upgrade the product ranges with a fresh dose of advanced features that we offer customers.

Besides, we are continually in touch with the technical team of OEMs for improvements and assess the field performance, durability, and usage parameters under site-live conditions, then carry out changes or improvements to keep our product range meeting precision parameters.

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What are the key unique features of your existing manufacturing facility?

Our manufacturing units have been outfitted with some of the most cutting-edge tools and techniques to ensure a high-quality product. All units have state-of-the-art facilities and technologies, such as CNC laser cutting, plasma and oxygen cutting, robotic welding, CNC floor boring machines, and machining centres, continually upgraded to keep pace with technological advancement.

Process engineering for the aggregates and services related to customised design and engineered fixtures for welding and assembly of these aggregates have also been created. Furthermore, we are deeply involved in value engineering exercises with the customers to reduce overall costs and meet stringent quality standards.

As previously stated, Total Quality Management is firmly embedded in our facilities’ entire stream of activity to manufacture high-quality products with zero defects and to add continuous improvement that gives our products unique features.

Besides, our units are certified to the global quality standard ISO 9001, and our Jamshedpur unit has been conferred with the Total Productive Maintenance (TPM) Excellence Award, Category A, one of the highest global awards in productive Maintenance from the Japan Institute of Plant Maintenance.

What measures are you taking to ensure safety and high quality across your product profile?

All our units have global certification for ISO 14001(Environment Management System) and ISO 45001(Occupational Health & Safety). Besides, as said above, TPM & ISO 9000 quality standards and rugged in-built TQM practices with continual improvements keep us moving to scale enviable heights, give us the perennial edge to our products and have the long-lasting relationship of planet-satellite.

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