Thyssenkrupp Elevator is responding to the challenges of delivering customised mobility solutions by launching HoloLinc, a first of its kind, fully digitalised sales process for the stair lift industry. Developed in partnership with Zühlke and Microsoft, HoloLinc will be used by 120 sales representatives to significantly speed up the process, from measurement to delivery. Sales executives will receive a HoloLinc toolkit, comprising of Microsoft HoloLens, a tablet, portable printer, as well as other technical accessories.

After a pilot in the Netherlands with more than 300 successful installations to date, the solution is being rolled out in October in the UK, Germany, Belgium, France, Italy, Spain, and France, with Norway and Japan to follow next year. The global roll-out marks a significant milestone in mass industrial innovation and brings together the expertise of leading companies. thyssenkrupp Elevator, Zühlke and Microsoft have collaborated to make this technology the new industry standard. As the first real example of mixed-reality to be applied in large-scale field services, HoloLinc delivers a completely new experience in engineering-to-order.

Delivery times up to four times quicker
The combination of mixed-reality and a cloud-based configurator allows for significantly accelerated delivery times as well as for an unparalleled customer experience. With the help of digital twins, customers will be able to see exactly what the product will look like in their own home and customise it to their specific requirements.