We launched Electronic Parts Catalogue (EPC) and Bay Management System (BMS) the two new software products at bC India.

 Mr Satheesh, did you launch any new product at bC India?
Yes, we launched Electronic Parts Catalogue (EPC) and Bay Management System (BMS) the two new software products at bC India. EPC enhances the reach of catalogue as it can be accessed from anywhere from any device or gadget and enables easy maintenance and updation of the catalogue. Whereas BMS helps in efficiently plan work shop resources and manage prompt deliveries. EPC can be deployed on PDF, CD or Web.

How do you see the demand of such solutions?
We see that there is a lot of requirement in the manufacturing companies are looking to efficiently manage their workshop activity, on how do they keep their customers happy, and how they keep customers informed on the status of service. BMS will enable them to have control on every stage of service.

Could you name some of your major clients?
We are working with Volvo across the globe. We provide solutions to Daimler and Sandvik Asia. Our clientele also includes Tata Motors, HEICO, and TIL.

What are the USPs of your products?
Our products are unique and positioned to service our customers specifically in aftermarket segment. Our products are built with strong business process and hence our implementation is simple, less time consuming and saves significant implementation costs. Our products can work in tandem with other legacy systems. The products can be licensed owned or bought as Software as Service (SaaS) on cloud. Our products can manage multiple organisation layers including warehouses, dealers and dealer branch apart from regions, countries or geographies etc. All our products are built with high intelligence and thus reduce user time of filling data. For instance any complaint or enquiry can be registered in less than a minute. The products are enabled to work with Mobile SMS, Mobile Devices, GPS and RFID devices.

How much the CE industry contributes to your business?
We get reasonable revenues from construction equipment industry. In India, customers are increasingly looking to adopt aftermarket products. Construction equipment players are eager to take advantage of aftermarket revenues which significantly improves their revenues and bottom lines in difficult market situation. We are definitely looking at this opportunity.

Why more and more OEMs should implement such solutions?
So far India was a selling market – manufacturers were more focused towards selling. But today they are increasingly looking at revenues from aftermarket. Apart from this our products help OEMs in servicing their customers rightly in the first attempt and eases the process of customers reaching out to OEMs and get their problems addressed. That’s where our solutions come into play.

How beneficial are solutions for CE players?
One of the key aspects is discrepancies in their goods while they are managing inventory. This is also a revenue leakage area as far as construction equipment companies are concerned. We are working towards efficient solutions through RFID to minimise such discrepancies, we have already worked on a prototype to address this.

Satheesh Srinivasa,
Managing Director,
Quest Informatics
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