Mahindra Truck and Bus Division (MTBD), a part of Mahindra Group, announced its service support initiative for the Indian trucking industry with the implementation of its Delhi-Mumbai Service corridor. With the launching of this initiative, Mahindra plans to deliver reliable and quality service to all its customers every 60-km along the Delhi-Mumbai Corridor.
Speaking on the occasion, Nalin Mehta, MD & CEO, Chief Executive Officer, Mahindra Truck and Bus Division and Managing Director, Mahindra Truck and Bus Limited, said “The Delhi-Mumbai stretch accounts for nearly 30 per cent of trucking traffic in the country. Considering the importance of this route, MTBD decided to launch the service corridor to enable customers get prompt access to quality service and spare parts. We can now guarantee that we will reach a customer’s truck, in case of breakdown, within just 2 hours on the corridor, else we will pay a penalty of Rs. 500 for every extra hour of delay.”
MTBD has introduced 7 MPARTS Plazas, centres that will house 150 important spare parts round the clock at strategic locations across the country. The group aims to strengthen 26 such plazas by the end of FY18.
Rajan Wadhera, President and Chief Executive, Truck and Powertrain Division, Mahindra & Mahindra Ltd said, “It is part of our endeavour to introduce a disruptive and unprecedented after-sales guarantee to further reinforce our customer value proposition. With these initiatives, we take one more significant step closer to our ultimate goal – to be the most trusted commercial vehicle brand of India.”