“Customer satisfaction is directly correlated to productivity”

“Timeliness to repair and deliver the vehicle to a customer in agreed time is basic to customer satisfaction as it directly correlated to their productivity. An efficient and robust network which provides customised solutions close to customers operations is the key provide efficient MRO services,” said Rama Rao A S, Senior Vice President, Sales, Marketing, Aftermarket, Volvo Trucks, VECV while speaking on the factors driving the procurement decision heavy commercial vehicle.

The best practices as packaging parts and labour with essential repairs and comprehensive service program including weekly, monthly and annual services for regular maintenance are recommended by Rama Rao. He also said, “Driver productivity and awareness is also the key element in preventive maintenance. Also, it is equally important to have optimum float aggregate availability along with online service and parts information to perform repairs in a clean and semi-automated workshop located at remote site or at best close to customers operations.”

Factors driving procurement decisions
Rama Rao further adds, “At Volvo, we have the new service philosophy of providing tailor made services according to customers’ dynamic needs. Volvo service agreements, a series of inspections and repair options designed to reduce operating risks, get the best value from trucks and increase the overall efficiency of the transport operation, is an important preventive maintenance initiative.”

Realising the importance of driver in transport economy and Volvo had set up the first of its kind driver training centre in Bengaluru. Since then Volvo trucks driver training centre has trained over 55,000 CV drivers. “With our comprehensive offerings meeting today’s business challenges in transportation, we can help our customers to improve their productivity and profitability more effectively and aim at what we call customer delight,” Rama Rao adds.

Why Volvo Truck?
Talking about the USP of Volvo trucks, Rama Rao says, “Volvo Trucks actually created the market for Premium European trucks in India since we entered the country in 1998. We are the undisputed leader of this segment, with about 60 per cent market share. This new range introduction, with technologically advanced features and solution, last year is testimonial of our commitment to the Indian market and to our customers to further enhance the business proposition.”

Rama Rao “As a premium European Truck manufacturer, Volvo Trucks over past 17 years has been successful in establishing the cost benefit over product lifecycle concept against the traditional initial acquisition cost based approach. Higher productivity at an optimum cost is need of the hour and hence, the most durable, reliable and technologically advanced trucks are preferred by the customers in mining application.”

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Higher productivity at an optimum cost is need of the hour and hence, the most durable, reliable and technologically advanced trucks are preferred by the customers in mining application.

Rama Rao A S, Senior VP, Sales, Marketing, Aftermarket, Volvo Trucks, VECV