We have strong procurement standards and follow CSR, EMS, SEM processes to ensure our services are not hindered by any procurement issues.
  Team B2B Purchase caught up with Satheesh Srinivasa, Director, Atarw Technologies Pvt Ltd to seek his take on the industry, its salient features and also regarding the procurement and the payment concerns.

Range of products by Atarw
Sharing about the range of products that the company offers, Srinivasa said, “We provide complete after market solutions for some of our products, which are Dealer Management System, Re-manufacturing system, Special Tool management system, Float management system, eLearning solutions system, Bay management system.” He further says, “These  solutions set addresses entire value chain of after markets for the mining industry. Actually we help manage mining industry equipment on the go.”

Why Atarw?
When asked Srinivasa about what made Atarw so special, he said, “We add value to the mining industry with a focus on 3-key drivers for the transformation, that include, modernise the aftermarket solutions, improve customer care and provide empowerment to the service team to deliver world class customer experience.”

Innovations in the industry
In an answer to a question about the innovations that have recently come up in the industry, Srinivasa said, “In the last couple of years, you find lots of innovations in this segment. Innovative service models and service revenue growth, connected service platform, customer and equipment intimacy for competitive differentiation and thus allowing loyalty and finally product as a service to fulfil SLA’s committed.”

Procurement practices and payment concerns
Sharing about the procurement practices that are followed by Atarw Technologies, Srinivasa said, “We have strong procurement standards and follow CSR, EMS, SEM processes to ensure our services are not hindered by any procurement issues, strong SLA and purchase process is followed.”

He further said, “We do not see any major payment difficulties or credit squeeze from our long term customers.  Also, there is no standard credit period with our customers as each one of them are unique. Each one of our customer enjoy a healthy and negotiated credit period which is good for both the organisation.”

Crossing hurdles
Srinivasa boasts, “None of our project has been implemented under difficult conditions either due to the environment or due to customer difficulties. Each one of our successful installations have brought better service deliverability to our customer and increased their customer satisfaction.”

While concluding, he says, “We have been able to elevate these organisations from manual operations to automation and thus bringing standardisation, process definition, information on finger tips of the management and hence helping in right decision making.”