Our strategy is to simply communicate to the market that we design the best and deliver as promised.

What does Quest Informatics offer?
Quest Informatics has been offering best-in class Technology solutions for over 25+ years now. Our solutions and services have always emerged from keenly hearing to customers about their aftermarket challenges and we provide appropriate technology based solutions addressing to these challenges.

2019 has been a good year for Quest Informatics, as we have seen increased interests in our Products and Services globally, adding customers from different verticals.

Our Dealer Management System (DMS) Implementation in North America & Europe has been highly successful, we have now moved to next phase of implementations, Multiple Electronic Parts Catalogue (EPC) implementation are underway in North America and Europe, on the services side we continue to work across geographies and are growing at a healthy rate. We continue to get additional business from Heavy equipment manufacturers in India.

What kind of target audience are you looking to communicate with in Excon 2019?
Quest Informatics experience of serving the fortune 500 and large domestic players stands a great stead against any competition, domestic or international. Also, Quest Informatics is an integrated player: we offer consulting, products, services and support to our clients. Most of the competition is just end point product companies with implementation support provided by partners with IT knowledge and with limited domain/industry expertise.

Our strategy is to simply communicate to the market that we design the best and deliver as promised. We selectively participate in events where we could showcase new development, inform and educate customers about new technology development and application and receive feedback in informal settings.

What are some of the unique solutions you provide for the relevant industry players?
Quest Informatics offers solutions which can be deployed on Web/Cloud, Mobile/Hand Held Devices; customers can choose to buy licenses (ownership), subscribe licenses (SaaS). Additionally, we also offer models like Build-Operate-Transfer (BOT).

Few of our application which is launched recently are Dealer Audit System, Field Service management, Logistics System, Order Tracking System, Warehouse Kitting and Pallet System, etc. Furthermore we have launched several Mobile Apps for our existing Products and also several unique and tailor made based on needs of our customers.

After Market Products:
Dealer Management System

  • Enterprise class (OEM-region-country-dealer)
  • Manage services, sales, spares, remanufacturing, rental, CSA across head office, region, dealer& branch offices.
  • Multi-currency & multi-language support
  • Field Service Management
  • Mobile supported enterprise app (Offline-Online)
  • Maximize first call effectiveness
  • Prioritize calls based on SLA and other considerations
  • Recommendation for next service, resource calendar

EPC – Electronic Parts Catalogue
Search made easy to customer either through VIN#, Model or order # which will help. Customer to get precise information
Complete catalogue system is made available in Mobile (Android and IOS), help information to be available very handy
User interface made easy to navigate and reach required information easily. This will increase user experience
Change Management is made easy and hassle free distribution as it web based system
Reference across supply chain will reduce lead-time to supply and reduce human errors

Full Maintenance Contract, Service Contract
Schedule machine uptime and downtime etc.
Maintenance scheduling and reminders for servicing, refueling etc.
Planning of consumables/spare parts/service engineer based on date/period, HMR.

Warehouse Kitting & Pallet Management
Automated kitting plan based on the production plan
Navigation and part location / bin identification guidance within warehouse
Paperless and easy to operate and update for Kitting process
Real-time update of warehouse stocks
Real-time tracking of Pallet Movement and its Status

Order Tracking System
Customer New Orders, Tracking of orders, reorder, shipping details, etc.
Credit Information, Credit Days, Payment Information
YTD Purchase, MTD Purchase, reports.
Offers, Loyalty bonus.

Sales Team App
Company Profile, Corporate Videos, Products Videos, Customer Videos, Product
Dealer locator, Information, Specifications, Pricing State wise.
Quotation, Offers, service promotions, parts promotions

Refurbishment Management
Core, material, production management; plan, requirement & diagnosis
Component value by tracking inventory, receivables, invoices, estimation efforts, scrap & salvaged parts.
Dismantling and reassemble to deliver.

Customer Mobile App
Reach out to OEM made easy for quick response and resolution

Track request status through App
Request for a call back option to service desk
Information of service network for easy access

Logistics Management System
Easy management of logistic vendor with systematic approach
System driven intimation to vendors and across internal departments
Paper less work and stage wise tracking from selection of logistic vendor, dispatch and payment
Update on multiple delivery location made easy

What solutions will you offer at Excon 2019?
Excon gives Quest an opportunity to demonstrate best in class After Market products and services.

Predictive & Proactive Decisions: Key benefits from the solution is in getting fast/updated and accurate data/information from all stakeholders Customers, Machines, Dealers/Retailers, Service Teams, Parts Team, Sales Team for Equipment Manufacturer predict, prevent and provide proactive decisions to enhance customer experience.

Flexible Deployment models: Depending on capex and opex budgets of customer, can choose Subscription models or Ownership models or BOT model based on customer comfort.

Quick Deployment: Strong Business Domain built in the products makes to possible for early deployment and see results from the solution implemented.

Efficiency, Time, Cost, Quality: Streamlined Processes, Workflow and connectivity to Customer, Machine and other stakeholders shall provide company executives focus on their core business, products and services, Solutions shall benefit in reduction on resources, cost benefits in travel, communication, time, training, First time right thus bring in Quality and Efficiency.

After Market Services: After Market services Parts/Service Helpdesk/Contact Centre, Parts Catalogue Maintenance, Technical Publication activities in Service Manuals, Method and Time study, Owner Manual, Operator Manual etc. helps our customers to focus on their core business and outsource to us. The platform also helps us to show case our new offerings to our customers and prospects.

Thamizh Vanan,Sr. Business Manager,
Quest Informatics Private Limited

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